One of our Volunteer Drivers with a client

Voluntary Transport Scheme

The purpose of the Scheme is to convey patients without alternative means of transport to hospitals or clinics to meet appointments or for admission.

Volunteer drivers use their own cars and receive a mileage allowance.

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Patients in rural areas may also be taken to GP’s surgeries, dentists and opticians but this part of the service is not available for those with a NG24 postcode.

Clients make a contribution to the cost of the journey at a set rate reviewed annually. (This charge is refundable if the client is on certain benefits).

Clients are picked up by the driver in good time to meet their appointment. If a client is unsteady on their feet, or the paths are slippery, the driver will assist them to the car.

The driver will ensure that the client is able to reach the correct clinic safely and will arrange a suitable place and time for collection.

All clients receive individual care and attention from the drivers but may bring an escort with them.

Patients must be residents in Newark & Sherwood District or be registered with a GP in the District.

Patients will be able to use the Scheme under the following circumstances –

  • They have a physical condition which makes travelling to an appointment by public transport difficult.
  • They have a mental health condition which makes travelling to an appointment by public transport difficult.
  • They have a significant health problem which could be exacerbated by a long journey on public transport.

In addition to the above patients should initially consider asking family or friends to take them.

In Addition

All trips must be initially booked through a GP’s surgery or other health worker who can vouch for a patient’s eligibility.

  • A patient must be able to get into and out of a car with a little help if necessary and walking aids can be taken.
  • Lightweight, folding wheelchairs may be taken if the driver agrees but if not a wheelchair can usually be found at the hospital. The Scheme cannot transport patients who are confined to a wheelchair.
  • Clients under 18 must always be accompanied by an adult. A car seat is a legal requirement for children under the age of 10.
  • At least 48 hours’ notice is required. The Scheme is not an emergency service and last minute requests for transport cannot be guaranteed.
  • Bookings cannot be accepted for evening appointments or for appointments before 7.30am.

As all our drivers are volunteers there may be occasions when we don’t have sufficient drivers to meet demand and it should be noted that a booking doesn’t automatically guarantee a car.

For information contact Lucy or Katie at Newark & Sherwood CVS

T: 01636 610773 or 611220


The Schemes reserve the right to refuse transport for any individual whose behaviour, either by word or actions, may be considered detrimental to the comfort and well being of the driver and any passengers.

Any verbal or physical abuse towards staff will not be tolerated.