Voluntary Transport Scheme

The purpose of the Scheme is to convey clients without alternative means of transport to hospitals or clinics to meet appointments or for admission.

Volunteer drivers use their own cars and receive a mileage allowance.

As the Voluntary Transport Scheme is funded by Newark & Sherwood Clinical Commissioning Group the service is only available for transport to NHS appointments.  Our Door2Door service can provide transport to private health appointments but clients must be registered with Door2Door for this.

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Clients in rural areas may also be taken to GP surgeries, dentists and opticians but this part of the service is not available for those with an NG24 postcode.

Clients make a contribution to the cost of the journey at a set rate reviewed annually. (This charge is refundable if the client is on certain benefits – clients should speak with the hospital reception about this).

Clients are picked up by the driver in good time to meet their appointment.  If a client is unsteady on their feet, or the paths are slippery, the driver will assist them to the car.

The driver will ensure that the client is able to reach the correct clinic safely and will arrange a suitable place and time for collection.  Drivers will usually wait in the vicinity of the clinic, or ensure that they are contactable, so that there is no delay to the return trip home.

Occasionally, such as for some endoscopy investigations or certain treatments, we might suggest that the driver does not wait, but will return at a pre-arranged later time to collect.  In such cases this is always done with the client’s knowledge and agreement.

All clients receive individual care and attention from the drivers but may bring an escort with them.


Who Can Use This Service?

Clients must be residents in Newark & Sherwood District or be registered with a GP in the District.

We ask that clients should initially consider asking family or friends to take them to their appointment, but we understand that this is not always possible – that is where the Transport Scheme can step in to help get you there.

Patients will be able to use the Scheme under the following circumstances –

  • They have a physical condition which makes travelling to an appointment by public transport difficult.
  • They have a mental health condition which makes travelling to an appointment by public transport difficult.
  • They have a significant health problem which could be exacerbated by a long journey on public transport.

In addition to the above:

  • A client must be able to get in and out of a standard car, with a little help if necessary.
  • Walking aids such as frames and three-wheeled walkers may be taken, with the driver’s agreement, but must fold to fit in a standard car boot.
  • Lightweight, folding wheelchairs may be taken if the driver agrees but, if not, a wheelchair can usually be found at the hospital.
  • As the scheme does not have a wheelchair accessible vehicle, clients must be able to transfer into a standard car.
  • Clients under 18 must always be accompanied by an adult. A car seat is a legal requirement for children under the age of 10 and should be provided and fitted in the vehicle by the parent/guardian.  The Transport Scheme is unable to provide car seats.

Booking

  • To make a booking telephone 01636 611220 or 01636 610773.  Lines are open 9am-1pm, Mon-Fri with an answerphone outside of these hours.
  • Clients should provide: name, address, telephone number, date and time of appointment, name of hospital
    • Please be aware that we do ask for details of the appointment such as clinic number or speciality as this can help us with scheduling drivers (particularly on busy days).
  • At least 3 working days’ notice is required.  The Scheme is not an emergency service and last minute requests for transport cannot be guaranteed.
  • We will confirm the booking by calling the client back with the name of the driver, an estimate of the pick up time and confirmation of the fare.
  • Bookings cannot be accepted for evening appointments (after 6pm) or for appointments before 7.30am.
  • Please note that the Transport Scheme does not operate at weekends or on bank holidays.

As all our drivers are volunteers there may be occasions when we don’t have sufficient drivers to meet demand and it should be noted that a booking doesn’t automatically guarantee a car.


For information contact Lucy or Katie at Newark & Sherwood CVS

T: 01636 610773 or 611220 (lines open 9am-1pm, Mon-Fri)
E: transport@nandscvs.org


Disclaimer

The Schemes reserve the right to refuse transport for any individual whose behaviour, either by word or actions, may be considered detrimental to the comfort and well being of the driver and any passengers.

Any verbal or physical abuse towards staff or volunteers will not be tolerated.